Wednesday, January 06, 2010


Photo of industrial dispute by infomatique

The UK consumer magazine Which? has rated UK tour companies. (Thomas Cook? Just don't book it, tourists told)

It calculated a customer score as a percentage, based on overall satisfaction and how likely people were to recommend the company to their friends.

The average customer score for the companies in the survey was 77%.

Cosmos came last with a score of 57%, with Thomas Cook on 58% and First Choice and Crystal – part of the Tui holiday group – scoring 63%.

Criticisms of Thomas Cook included, poor quality flights, poor transfers, poor-quality hotel rooms and unhelpful resort staff.

French specialist VFB ­Holidays came top with a score of 94%. Second was Trailfinders (89%) and third was Explore, part of the Holidaybreak company, which scored 88%.

VFB Holidays: 94%


Explore: 89%

Voyages Jules Verne: 88%

Ramblers Worldwide Holidays: 87%

Riviera Travel: 86%

Brittany Ferries: 86%

P&O Cruises: 86%

Saga: 86%

Exodus: 86%

Kuoni: 85%

Travelsphere: 84%

Great Rail Journeys: 84%

Noble Caledonia: 83%

Expedia: 79%

Inghams: 79%

Fred Olsen Cruise Lines: 79%

Titan Travel: 78%

Portland Direct: 78%

Archers Direct: 77%

Virgin Holidays: 70%

Page and Moy: 68%

Princess Cruises: 68%

Thomson: 66%

Olympic Holidays: 66%

Crystal: 63%

First Choice: 63%

Thomas Cook: 58%

Cosmos: 57%

Overall average: 77%

The average spent on a hoiday trip rose from around £900 per person in 2008 to more than £1000 now, with 22% paying £1600 or more.

1 comment:

fortejude said...

TUI said its customers and First Choice, Thomson Unit Return to Their scheduled flights to Mexico, and the company is no longer sending tourists and the country until May 8.Thomas Cook showed the results of survey in 2006 cost of living in the world's leading resorts.
thomas cook holidays

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